Information Collection

The Regional Office of Sustainable Tourism/Lake Placid CVB is the sole owner of the information collected on www.saranaclake.com. The Regional Office of Sustainable Tourism/Lake Placid CVB collects information from our users at several different points on our Web site including email address, name, surname and address.

Information Use

This information will be used to help the Regional Office of Sustainable Tourism/Lake Placid CVB streamline our marketing efforts. It will also be used to communicate with the consumer in the manner in which they have requested.

Profile

We store information that we collect to create a profile of our users. A profile is stored information that we keep on individual users that details their vacation preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. We do not share your profile with other third parties.

Third Party Advertising

The ads appearing on this Web site are delivered to users by the tourism businesses in the Saranac Lake area, our Web advertising partners. Information about users' visit to this site, such as number of times they have viewed an ad (but not user name, address, email address or other personal information), is used to serve ads to users on this site.

Third Party Vendors

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to collect demographic data and improve targeting and marketing efforts.

We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Log File

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Special Offers and Updates

Our Web site: www.saranaclake.com contains many sites where you can sign up for E-newsletters. You will only receive information via email address on the topics which you have chosen from the Regional Office of Sustainable Tourism/Lake Placid CVB .

Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. Throughout the year, we generate reports for our Board of Directors, the Essex County Supervisors, the Town of North Elba, Village of Saranac Lake and our general Membership to support our Marketing Plan and other marketing efforts. The information shared in these reports is not linked to any personally identifiable information.

Third Party Advertisers

We Share Personal Information such as name and mailing address of individuals that are requesting mailed information to our marketing partners: Our Members, county Tourism Agencies, and appropriate businesses. This is the only instance in which the Lake Placid Essex County Visitors Bureau will share personal information with our partners: when a customer has requested mailed information.

Third Party Intermediaries

From time to time we elect to use an outside fulfillment house to mail our collateral materials. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions

In the event the Regional Office of Sustainable Tourism/Lake Placid CVB goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email and prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our contest form has an 'opt-out' mechanism so users who enter our contests, but don't want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at remove@lakeplacid.com We also offer an opt-out mechanism on the bottom of our emails and newsletters or the user may contact us at 800-447-5224 or Regional Office of Sustainable Tourism/Lake Placid CVB , 2608 Main Street, Lake Placid, NY 12946 attention: e-Marketing Manager

Links

This Web site contains links to other sites. Please be aware that we, the Regional Office of Sustainable Tourism/Lake Placid CVB , is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and improve our marketing efforts. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. The Regional Office of Sustainable Tourism/Lake Placid CVB will automatically send the friend the one-time email. The Lake Placid Essex County Visitors Bureau does not store this information for the sole purpose of tracking the success of our referral program. The friend may contact the Regional Office of Sustainable Tourism/Lake Placid CVB at www.saranaclake.com to request they be added to our database.

Security

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing our Customer Support at visitorservice@lakeplacid.com. Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone - 800-447-5224
Fax - 518-523-2605
Email - visitorservice@lakeplacid.com
Postal Address - Regional Office of Sustainable Tourism/Lake Placid CVB , 2608 Main Street, Lake Placid, NY 12946
Web site URL - http://www.lakeplacid.com